Customer service

To help you even more, the Laeq back office is always at your service.


When using the Laeq Health, it is important that you first read the instructions completely and that you follow all instructions.

Frequently asked questions

  • Can you use the Laeq Health only in your nose?
  • Why does the treatment go through the nose?
  • The Laeq PBM clip is always falling out of my nose; what should I do?
  • Read all frequently asked questions


Download our user manual, including tips and advice for the best results. 

Terms and conditions


Contact Laeq

I have a complaint

Contact Laeq Health.

Service addresses (Dutch orders)

Orders are delivered by our distribution partner, Cubuso Logistic Service.

Cubuso BV
Industriestraat 77
NL-7482 EW Haaksbergen, The Netherlands

Shipments in the Benelux are delivered by GLS; shipments outside the Benelux are delivered by DHL. If you have any questions about your order – even though you can also track your shipment online – contact Cubuso.

If your package was delivered in an unacceptable state, please send an e-mail to, describing the situation and including a picture. We will contact you as soon as possible.


Returning a product

When purchasing products from our website, you can cancel the purchase agreement without explicit reason within 14 days. This reconsideration period starts on the day after the day you received the product. You can return the product by sending it to our shipping partner. Read more.

Better every day

For less than 1 euro a day


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